Returns & Exchanges

At Afrocenchix, we want you to love your hair care journey; however, if you are not completely satisfied with your purchase, you can return unopened and unused products within 14 days of receipt.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and the reason for your return to receive a return authorization.

• 2.
  Package Your Items

  Ensure that the products are unused, in their original packaging, and securely sealed to prevent damage during transit.

• 3.
  Ship the Package

  Send your items back to our warehouse using a tracked shipping service to ensure your return reaches us safely.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.